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SOLUTIONS SUPPORT TESTIMONIALS FAQ ABOUT US
 
Cost 
Responsiveness 
Team Approach 
Depth of Knowledge 
Philosophy / Business Model 

  OUR CUSTOMERS SAY
"We can now spend our time doing the things that we need to do to run our own business. I would recom mend SON, to any company that wants to focus on their business rather than their network."
Robert W. Fish, President
Responsive Data Systems

 

Consultant vs. S.O.N.

We built our business, and reputation, protecting small business owners from pricey hourly technology consultants…and their "make the job last" mentality. There's no market segment in greater need of quality technology support and none more vulnerable to being charged unfairly. Our clients call us "The Good Guys" of tech support.




Key Buying Criteria:

Consultant

S.O.N.
Cost
If you rely on hourly consultants to keep your systems and network operation at peak efficiency we can save you A LOT of money. For what you'd pay for 3 hours of consulting time monthly you'll get 730 hours of S.O.N. support. The R.O.I. is off the scale.

Responsiveness
We monitor your systems 24 hours per day. In most cases problems will be fixed long before you notice them, or they impact your users. When you see a problem first our staff at the toll-free support line responds immediately to correct the issue. Compare that to one-man shop consultants responsiveness.

Team Approach
We are available 365 days per year. We work your business hours. Because we have a team of specialists there is always someone here to address your needs. Compare this to a single consultant who serves many clients, gets sick, and takes vacations.

Depth of Knowledge
Technology is a broad and deep discipline. No one person is expert in all aspects of technology. Consultants can quickly find themselves beyond their abilities and need research problems and appropriate solutions...on your dime. Often these researched solutions don't work and they must repeat the process. We have a team of multi-discipline specialist. This means can we quickly answer all technical question in-house. The result for you is quicker solutions, less downtime, less frustration, and lower costs...especially on complex, multi-vendor problems. Why pay for a consultant to "go to school" on your tab?

Philosophy / Business Model
We charge a flat-rate monthly fee for out I.T. support. There is no incentive for us to make problems last, unlike hourly consultants. It is better for you, and us, if problems are addressed and fixed immediately. You win because our model incents us to assure that you are happy and minimize repeated calls about the same issue. The end result is less downtime and less frustration. This is a model built for clients. Additionally, we fix multi-vendor problems. There’s no finger pointing. Because w have a team of experts (hardware, software, networks, databases) we can diagnose where the problem lies and push that vendor to fix it ASAP. Try getting that level of service from a single specialty consultant.

 
 
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